Noted That:

• To install correctly this key4ce-osticket-bridge.zip .
• Fisrt Download the key4ce-osticket-bridge.zip to your computer
• Extract/Open key4ce-osticket-bridge.zip to Your Computer.
• Then, Find readme.txt file inside key4ce-osticket-bridge.zip and Open readme.txt .
• Now, Read the Requirements of this plugin. Which Wordpress Version and PHP Version are required to run this Plugin in Your Wordpress Site.
• Then, Follow the Tips Below.

Start the Tips:

1. First Download " key4ce-osticket-bridge.zip " Plugin to your Local Computer. (Click Download)

2. Then, Login to your " yourdomain.com/wp-admin " Dashboard.

3. Then, Click on " Plugins " + " Add New " from left sidemenu of Dashboard.

4. Now, Click on "Upload Plugin" button.

5. Now, Browse " key4ce-osticket-bridge.zip "  Downloaded plugin from your computer, Where you downloaded key4ce-osticket-bridge.zip According to Step – 1 Above then, click on " Install Now"

6. Now, Click on " Active Plugin"

7. Then, See left sidemenu. " Key4ce osTicket Bridge " folder is added on left sidemenu. Now, Click on " Key4ce osTicket Bridge " folder.

   Noted that: If you do not see " Key4ce osTicket Bridge " folder on left sidemenu then, see at left sidemenu " Settings " or " Tools ".

8. Now you configure yourself oR Watch video tutorial below about  Key4ce osTicket Bridge Configurtions and Settings or How to work " Key4ce osTicket Bridge " in your WordPress site.

After Activated Plugin According to Step-6 then,

1. Go to " Plugins " + " Installed Plugin " from Wordpress Admin Panel Leftside Menu.
2. or Direct go to: https://yourdomain/wp-admin/plugins.php
3. Then, Find " Key4ce osTicket Bridge " Activated Plugin from Plugin List.
4. Then, Click on " Settings " from Plugin that is Key4ce osTicket Bridge
5. Now, Edit/Add/Config the setting and Click on " Save Changes " button,

Prerequisites:

• Make sure that osTicket is installed
• Make sure that your osTicket version is 1.9.3 to 1.9.14, and v1.10 (all subversions should work).
• osTicket can be downloaded from http://osticket.com/download
• For Attachments to work with the Key4ce osTicket Bridge plugin, please download and configure the osTicket plugin: Storage :: Attachments on the Filesystem.
• osTicket Storage :: Attachments on the Filesystem plugin can be downloaded here: http://osticket.com/download/go?dl=plugin%2Fstorage-fs.phar
• Our plugin will make use of Department, help topic alert & Email settings. Please set them carefully in osTicket settings.
• Create a Contact Ticket Page. This is the page the plugin will modify and AUTOMATICALLY insert the [addoscontact] shortcode which will display a contact form which allows guests to submit tickets.
• Create a Thank You Page for all ticket submissions.
• Make sure the email template subject matches your osticket email subjects.
• Fill in google’s re-captcha code for contact page.

Shortcodes:

[addosticket] Ticket listing and creation of tickets for logged in customers/clients (see Screenshots tab).
[addoscontact] Guest ticket submission form with CAPTCHA (a WordPress user login is not required to submit a ticket – see Screenshots tab).
[addosopenticketcount] Display the amount of open tickets for the logged in user anywhere in wordpress.

Install Instructions:

1. Install key4ce-osticket-bridge folder to the /wp-content/plugins/ directory.
2. Activate the plugin through the “Plugins” menu in WordPress.
3. osTicket Bridge plugin settings are located in Dashboard–> Tickets –> osT-Config (DO NOT name your “Landing Page Name” the same name as the folder you have osTicket installed).
4. osTicket DB configuration settings are located in Dashboard–> Tickets –> Settings
5. Email template settings are located in Dashboard–> Tickets–> Email Templates
6. Add a contact page and a thank you page for [addoscontact]
7. Set the landing page (ticket list + create ticket page)
8. Set the contact page and Contact thank you page
9. Set googles re-captcha keys for the contact page (can be found at: https://www.google.com/recaptcha/admin#list)

IMPORTANT NOTE:

You CANNOT use the shortcode: [addosticket] and [addoscontact] on more than one page. Please make sure you select the corresponding pages you applied the shortcodes to in the osTicket Bridge plugin settings (located in Dashboard–> Tickets –> osT-Config).