How to add Live Support Desk in Wordpress

Live Support Desk puts voice, text, and video chats right in your WordPress site. Designed to work whether you are on your own or have a support team … Wordpress Tutorial

Noted That:

To install correctly this live-support-desk.zip .
Fisrt Download the live-support-desk.zip to your computer
Extract/Open live-support-desk.zip to Your Computer.
Then, Find readme.txt file inside live-support-desk.zip and Open readme.txt .
Now, Read the Requirements of this plugin. Which Wordpress Version and PHP Version are required to run this Plugin in Your Wordpress Site.
Then, Follow the Tips Below.

Start the Tips:

1. First Download " live-support-desk.zip " Plugin to your Local Computer. (Click Download)

2. Then, Login to your " yourdomain.com/wp-admin " Dashboard.

3. Then, Click on " Plugins " + " Add New " from left sidemenu of Dashboard.

4. Now, Click on "Upload Plugin" button.

5. Now, Browse " live-support-desk.zip " Downloaded plugin from your computer, Where you downloaded live-support-desk.zip According to Step – 1 Above then, click on " Install Now"

6. Now, Click on " Active Plugin"

7. Then, See left sidemenu. " Live Support Desk " folder is added on left sidemenu. Now, Click on " Live Support Desk " folder.

Noted that: If you do not see " Live Support Desk " folder on left sidemenu then, see at left sidemenu " Settings " or " Tools ".

8. Now you configure yourself oR Watch video tutorial below about Live Support Desk Configurtions and Settings or How to work " Live Support Desk " in your WordPress site.

After Activated Plugin According to Step-6 then,

Go to " Plugins " + " Installed Plugin " from Wordpress Admin Panel Leftside Menu.
or Direct go to: https://yourdomain/wp-admin/plugins.php
Then, Find " Live Support Desk " Activated Plugin from Plugin List.
Then, Click on " Settings " from Plugin that is Live Support Desk
Now, Edit/Add/Config the setting and Click on " Save Changes " button,

Guide
From your WordPress Dashboard Click “Install Now” on the plugin page. From installed plugins tab, click “Activate”. From WordPress.org Download Live Support Desk plugin. From your dashboard, click “Add New” in the plugins tab. Click “Upload Plugin” > select the Live Support Desk .zip from your downloaded files. Click “Install Now” and once installed, click “Activate”. Quick Start Go to “Live Support Desk” > “Manage Account” > “Signup” and create your account. Don’t forget to confirmed your account creation ! Go to “Manage Account” > “Create Application”. Once the application has been created, copy the API Key. Go to “Settings” > “Live Support Desk” and paste the API Key in the appropriate field. Don’t forget to save the settings ! Now you must create the “Support” page, this is the page that will be used by the customers to require assistance: create a new page and click on the button with the label “Live Support Desk” above the text editor. in the popup, set the field “type” to “customer”, then click on “insert” and finally save the page. Then, you must create the “Agent” page, this is the page that will be used by agents to manage/answer support requests. declare an agent (the person who had the ability to answer to support requests): go to “Live Support Desk” > “Add agent” and create a new agent. create a new page and click on the button with the label “Live Support Desk” above the text editor. in the popup, set the field “type” to “agent”, then click on “insert” and finally save the page. Now it’s set up and ready to go ! Advanced Settings Go to “Live Support Desk” > “Settings” and configure the following options: Unavailable Message: Choose the page what you’d like to display when there is no agent online. Request Management Style, this decides how incoming support requests are handled by your agents: waiting Queue: put requests in a first come, first served queue. Agents will just click on a prompt to connect to the next request. direct Connect: when requests come in, agents will have the opportunity to Accept/Ignore the request. Screen Sharing: No mandatory to start. For more information on how to set up screen sharing, check out the How-to on that subject in our website. Save changes.

Guide

From your WordPress Dashboard

Click “Install Now” on the plugin page.
From installed plugins tab, click “Activate”.

From WordPress.org

Download Live Support Desk plugin.
From your dashboard, click “Add New” in the plugins tab.
Click “Upload Plugin” > select the Live Support Desk .zip from your downloaded files.
Click “Install Now” and once installed, click “Activate”.

Quick Start

Go to “Live Support Desk” > “Manage Account” > “Signup” and create your account.
Don’t forget to confirmed your account creation !
Go to “Manage Account” > “Create Application”.
Once the application has been created, copy the API Key.
Go to “Settings” > “Live Support Desk” and paste the API Key in the appropriate field.
Don’t forget to save the settings !
Now you must create the “Support” page, this is the page that will be used by the customers to require assistance:
- create a new page and click on the button with the label “Live Support Desk” above the text editor.
- in the popup, set the field “type” to “customer”, then click on “insert” and finally save the page.
Then, you must create the “Agent” page, this is the page that will be used by agents to manage/answer support requests.
- declare an agent (the person who had the ability to answer to support requests): go to “Live Support Desk” > “Add agent” and create a new agent.
- create a new page and click on the button with the label “Live Support Desk” above the text editor.
- in the popup, set the field “type” to “agent”, then click on “insert” and finally save the page.
Now it’s set up and ready to go !

Advanced Settings

Go to “Live Support Desk” > “Settings” and configure the following options:
- Unavailable Message: Choose the page what you’d like to display when there is no agent online.
- Request Management Style, this decides how incoming support requests are handled by your agents:
  - waiting Queue: put requests in a first come, first served queue. Agents will just click on a prompt to connect to the next request.
  - direct Connect: when requests come in, agents will have the opportunity to Accept/Ignore the request.
- Screen Sharing: No mandatory to start. For more information on how to set up screen sharing, check out the How-to on that subject in our website.
Save changes.

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