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Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. Wordpress Tutorial

Noted That:

  • To install correctly this nanosupport.zip .
  • Fisrt Download the nanosupport.zip to your computer
  • Extract/Open nanosupport.zip to Your Computer.
  • Then, Find readme.txt file inside nanosupport.zip and Open readme.txt .
  • Now, Read the Requirements of this plugin. Which Wordpress Version and PHP Version are required to run this Plugin in Your Wordpress Site.
  • Then, Follow the Tips Below.

Start the Tips:

1. First Download " nanosupport.zip " Plugin to your Local Computer. (Click Download)

2. Then, Login to your " yourdomain.com/wp-admin " Dashboard.

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3. Then, Click on " Plugins " + " Add New " from left sidemenu of Dashboard.

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4. Now, Click on "Upload Plugin" button.

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5. Now, Browse " nanosupport.zip "  Downloaded plugin from your computer, Where you downloaded nanosupport.zip According to Step – 1 Above then, click on " Install Now"

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6. Now, Click on " Active Plugin"

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7. Then, See left sidemenu. " NanoSupport — Support Ticketing & Knowledgebase for WordPress " folder is added on left sidemenu. Now, Click on " NanoSupport — Support Ticketing & Knowledgebase for WordPress " folder.

   Noted that: If you do not see " NanoSupport — Support Ticketing & Knowledgebase for WordPress " folder on left sidemenu then, see at left sidemenu " Settings " or " Tools ".

8. Now you configure yourself oR Watch video tutorial below about  NanoSupport — Support Ticketing & Knowledgebase for WordPress Configurtions and Settings or How to work " NanoSupport — Support Ticketing & Knowledgebase for WordPress " in your WordPress site.

 

oR

After Activated Plugin According to Step-6 then,

  1. Go to " Plugins " + " Installed Plugin " from Wordpress Admin Panel Leftside Menu.
  2. or Direct go to: https://yourdomain/wp-admin/plugins.php
  3. Then, Find " NanoSupport — Support Ticketing & Knowledgebase for WordPress " Activated Plugin from Plugin List.
  4. Then, Click on " Settings " from Plugin that is NanoSupport — Support Ticketing & Knowledgebase for WordPress
  5. Now, Edit/Add/Config the setting and Click on " Save Changes " button,
WP Plugin Setting



Guide

Automatic Installation

  1. In WordPress Plugins page, search for NanoSupport
  2. Install and activate the plugin
  3. Get to the plugin’s ‘Settings’ page, and set up the plugin as your choice
  4. Wait for your first ticket

Manual Installation

  1. Visit the plugin page at: https://wordpress.org/plugins/nanosupport
  2. Hit the Download button to download the .zip file
  3. Unzip the archive and cut/paste the folder to the /wp-content/plugins/ directory
  4. From admin ‘Plugins’ page, activate NanoSupport plugin
  5. Get to the plugin’s ‘Settings’ page, and set up the plugin as you like
  6. Wait for your first ticket ????

How to Use

  1. Provide the ‘Submit Ticket’ page’s URL to your menu link, and ask for Support tickets from your users (Use ‘Settings’ page for necessary settings)
  2. When the user submits ticket you will be notified via email (as per your ‘Settings’)
  3. You can find the tickets in the ‘Support Desk’
  4. You can organize your tickets per department
  5. You can read the ticket in details and can answer from both front-end and admin-end
  6. As the tickets are completely private, for public information that you want to share with your users, you can use ‘Knowledgebase’
  7. You can organize Knowledgebase docs in categories
  8. And you have many flexibilities (and many more yet to come…) using the plugin’s ‘Settings’ page

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Read Article
https://develop.horje.com/learn/1434/reference

 

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